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Frequently Asked Questions
What is your shipping Policy?
We do our best to ensure your order arrives in a timely manner. In general, most frame orders are produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2 day express shipping are available, however please note that these options will not affect processing time. You can upgrade to priority production for $9.50, creating expedited production of your order. International orders typically arrive within 6-10 business via USPS Priority Mail.
FOR PRINTS Shipping times range from 1-2 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES for prints are calculated based on your cart total as follows:
| Cart Totals | Standard Shipping | 2-Day Shipping | Overnight Shipping | International Shipping |
| $0 - $49.99 | $9.49 | $14.99 | $19.99 | $11.89 |
| $50 - $149.99 | $16.99 | $24.99 | $34.99 | $21.247 |
| $150 - $199.99 | $19.99 | $29.99 | $39.99 | $24.99 |
| $200.00 - $249.99 | $26.99 | $39.99 | $54.99 | $33.74 |
| $250 - $499.99 | $29.99 | $44.99 | $59.99 | $37.49 |
| $500 - $999.99 | $49.99 | $74.99 | $99.99 | $62.49 |
| $1000 + | $99.99 | $149.99 | $199.99 | $124.99 |
FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:
| Cart Weight | Ground Shipping | Expedited 2 Day Shipping |
| Up to 5LBs | $ 9.95 | $19.95 |
| 5 - 10 LBs | $15.95 | $29.95 |
| 10-15 LB | $19.95 | $39.95 |
| 15 LB + | $29.95 | $49.95 |
( Please note these are only examples and not actual shipping prices according to weight)
What is your Policy on Returns/Exchanges/Refunds?
Our policy here at Roz Cox Osborne Photographer, we want to ensure you’re completely satisfied with your purchase. If for any reason you’re not satisfied with your purchase, please contact us here and include your order number and a brief description of what’s going on. Someone from our office will contact you to see how we can help.
There’s a 15% restocking fee that is applied for any order canceled or exchanged.
How can I keep up with your new work?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter!
You can also follow us on our social media pages as we are constantly posting about new work!
Facebook: Roz Cox Osborne Photographer
Trusted Art Seller
The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.
It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
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